Returns

Returns Eligibility

We want our customers to feel confident when purchasing from Outdoor Nook.

You may request a return within 14 days of receiving your order, provided that:

• The item is unused and in its original condition

• The item has not been modified or assembled

• The item is returned in its original packaging

All return requests are subject to review to ensure eligibility under this policy.

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How to Request a Return

To request a return, please contact us within 14 days of delivery using the details on our Contact page and include:

• Your order number

• The item(s) you wish to return

• The reason for the return

Our team will confirm whether your item is eligible and provide next steps.

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Return Method & Collection

Due to the size and nature of our products, returns are typically arranged via collection rather than standard postal services.

Once a return is approved:

• We will confirm the return method and collection details

• Items must be accessible for collection in their original packaging

Return shipping or collection costs may apply and will be confirmed before the return proceeds.

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Refunds

If your return is approved and the item is received in acceptable condition:

• A refund will be issued to the original payment method

• Refunds are processed within a reasonable timeframe after inspection

Original delivery charges are non-refundable unless the item is faulty or incorrect.

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Non-Returnable Items

The following items are not eligible for return, unless faulty:

• Items clearly marked as final sale, clearance, or as-is

• Made-to-order or customised products

Any non-returnable items will be clearly identified on the product page before purchase.

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Faulty or Damaged Items

If your item arrives damaged or has a manufacturing defect:

• Please contact us promptly after delivery

• Provide photographs and a description of the issue

We will assess the issue and, where appropriate, arrange a repair, replacement, or refund in line with Australian Consumer Law.

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Consumer Guarantees

Nothing in this policy limits your rights under Australian Consumer Law.

You are entitled to a repair, replacement, or refund for products that are faulty or not as described.

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Contact Information

For return requests or questions, please contact:

OUTDOOR NOOK PTY LTD

40 Weston St
Brunswick, Victoria 3056
Australia

ABN: 66 686 087 105

PH: 1300 001 196